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What do I do if my concentrator does not power on?

An oxygen concentrator not powering up does not necessarily mean that your device is faulty. We recommend running through a few basic checks before contacting customer support.

  • A portable oxygen concentrator not powering may mean your battery is discharged or not present. Test using an external power supply or replace the battery with one that is fully charged.
  • Verify that your power supply is connected properly by unplugging all cables and reinserting. On an Inogen device you will want to verify that the green light is solid.

If the message persists the concentrator may be malfunctioning and in need of a service.